Privacy Policy
TinyCare is built to help families and caregivers connect safely and confidently. We value your trust, and this policy explains clearly how we collect, use, and protect your information. By using TinyCare, you agree to the practices described below.
1. Information We Collect
We collect information that helps us run the platform and support users:
- Personal details such as your name, email, phone number, address, or general location.
- Profile information, including childcare experience, availability, skills, rates, preferences, and any content you choose to add.
- Family or household details submitted by families looking for childcare.
- Communications sent on the platform, including messages and support requests.
- Technical information such as device type, browser, IP address, and activity logs.
- Verification information if identity checks or background checks are added in the future.
2. How We Use Your Information
We use your information to:
- Create and maintain your account.
- Match caregivers and families based on preferences and location.
- Improve safety on the platform.
- Provide customer support.
- Maintain platform functionality and fix issues.
- Send important service updates.
- Carry out analytics to understand how the platform is used.
We do not sell your data. We do not use your personal information for targeted advertising.
4. Safety and Data Protection
We use industry-standard safeguards to protect your information, including encryption and secure storage. While no platform can guarantee absolute security, we take protection seriously and continue improving as we grow.
5. Your Choices and Rights
You can:
- Update your profile and account details.
- Request corrections or deletion of your data.
- Close your account at any time.
- Ask for a copy of the information we hold about you.
- Reach out to us at info@tinycare.ca for any requests.
6. Data Retention
We keep your information only as long as needed to provide services or as required by law. If you delete your account, we will remove personal information that we are not legally required to retain.
7. Children's Privacy
TinyCare is intended for adults or legal guardians seeking childcare. We do not knowingly collect information from children under 13.
8. Changes to This Policy
If we update this policy, we will post the new version and notify users if the changes are significant. Continued use of TinyCare means you accept the updated policy.
9. Contact Us
If you have questions or concerns about your privacy, contact TinyCare at: